![]() You can access the same support page from an iOS device by visiting /support in Safari and tapping the links Contact Us > Get Started > Apps & Software > Mac Apps > Mac App Store > Purchases, Billing & Redemption > Mac App Store account and billing > Continue.Īnother method you could use either on an iOS device or computer is to locate the emailed receipt Apple sends out for each purchase. Choose one of those methods to explain the issue and request a refund. This brings you to the page where you have the options to Talk to Apple Support Now, Schedule a Call, or Chat. To avoid incorrect app purchases, click or tap on the icon of the app first, then click or tap “More…” to see the full description. On an iOS device, tap on the song title and it will begin to play a preview and show a circular progress icon. You can preview a song you are about to purchase on a computer by moving the mouse over the title and clicking on the play button icon that appears. There are many forms of media you can get from iTunes and the App Store including movie purchases and rentals, TV shows, music, books, audiobooks, Mac apps, and iOS apps. ![]() In this article, I will outline the process of how report a problem (and request a refund) with items purchased in the App Store or iTunes. It is certainly possible to download the wrong app inadvertently, especially on an iOS device. For example, you might buy the live version of a song when you meant to get the studio version. When you purchase an item from the App Store or iTunes, it is possible to obtain a refund on items purchased within the past 90 days if you have a legitimate reason.
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